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Browse our topics below or if you can't find what you're looking for, give us a call on 0800 787 256.

 

 

Membership | Online Shop | Fuel | Expert Farm Advice | My Ruralco/Account | Ruralco Charge Card | General

 

Ruralco Credit Card FAQs 

Ruralco Merchant FAQs 

 

 

Membership

You will need to apply for a Ruralco credit card to join Ruralco. Once you've been approved, your Ruralco credit card account will give you access to all the benefits of being a Ruralco Member. Find out more about the Ruralco credit cards here.
AML stands for Anti-Money Laundering. Under new government legislation from 1 July 2014, the ID requirements to join Ruralco mean you must provide the following:
  • A Current Passport
  • A Firearms License

Or

  • A Drivers License and bank card

Plus: An original copy of the following for proof of address:

  • Rates notice
  • Utility notice (power or phone)
  • Bank Statement

All documents to be verified by:

  • Face to face by a Ruralco employee
  • Justice of the peace
  • A member of the New Zealand Police
  • A Lawyer
  • A Chartered Accountant
  • Or a member of parliament.
You can learn about the benefits of becoming a Ruralco shareholder here. 
If you need to change the share structure of your Shareholder account, either by adding or removing a new shareholder or the entity has changed please fill in the Share Transfer Form. We will also require AML for new Shareholders to Ruralco. If you are unsure whether you need to fill out the Share Transfer form please phone our Customer Services Team on 0800 787 256.

 

Online Shop

If you are not a member, you may place an order on the website and pay by credit card.
Ruralco may be able to source the product you are looking for, if the product you are after is not displayed on our website, we may be able to provide you a quote from our extensive range of suppliers. If you have placed an order for other products online, you can enquire about other products by adding a comment in the checkout page. Alternatively you may contact us on 0800 787 256 and we can help you with your farming needs.
  1. Click here to review our terms of trade and to download the product returns form
  2. Please complete the product return form. Package your return with the completed product return form along with an original delivery note
  3. Send the package via an insured carrier to:
Ruralco (Online Shop Returns),
97 Burnett Street,
Ashburton 7700
Refunds will be issued at our discretion and will normally be processed within seven (7) working days.
As of 1 March 2024 all NZ orders over $150 include free shipping. Orders under $150 will attract a $14.90 shipping fee.. We are unable to freight overseas, sorry for any inconvenience.
Ruralco will send you tracking details as soon as your order has been processed. Please make sure you include your email address in your order.

 

Fuel

You can save at least a 12c per litre on the at-pump price with no volume limits. Talk to our experts today about your fuel needs.
Ruralco card
  • Can be used at all Mobil stations, Allied Truckstop’s and select Allied and NPD service stations nationwide
  • Save at least 12c off the listed pump price for Petrol and Diesel
  • Save at least 16c of Hinds Fuelstop
  • Special 25c discounts from time to time
  • Can be used at over 340 outlets Nationwide
  • No transaction or monthly fees

Ruralco Mobilcard

  • Ideal for business
  • Can have fuel limits placed on cards
  • Especially for fuel and oil purchases at service stations and truck stops Nationwide
  • Not for use at suppliers
  • Save at least 12c off the listed pump price for Petrol and Diesel
  • Can be used at all Mobil stations and select Allied and NPD service stations refer to website listings
  • No transaction or monthly fees

Please look at our card supplier network for more details to find which card meets your needs

If you have any further questions about card fuel, please contact us on 0800 787 256.

We offer discount rates with savings up to 31 cents off per litre for Bulk Fuel with our distributors, Allied Petroleum, NPD (Nelson Petroleum Distributors) and RD Petroleum. Contact our Fuel team here.
You can check Ruralco’s online Card Supplier Network here.
Visit this page here and contact the team, they’ll organise bulk fuel delivery for your business.

 

Expert Farm Advice

We have a number of experts that are on hand to help you when you need it. Visit here and you’ll see a list of teams on the left. Pick the team that you want to contact and you’ll see the advisors to choose from. If you're unsure, just give us a call on 0800 787 256 and we’ll help you out.

 

My Ruralco / Account

Download a Direct Debit Payment Application form here or contact us at ruralco@ruralco.co.nz to get a copy of the Direct Debit Payment Application form, then complete and return this to us. We’ll set up a direct debit to pay your account.
Please request a direct debit form by emailing ruralco@ruralco.co.nz
Email us with your new address and account number: ruralco@ruralco.co.nz
It can take up to 20 minutes to update when you first create a login. If you are still having issues, please contact us on 0800 787 256.
You can try resetting your password by clicking “reset password” on the Login page. If that's not working for you, give us a call on 0800 787 256.
Passwords for the Ruralco website must:
  • Be a minimum of seven characters
  • Contain at least one number
  • Contain at least one capital letter.
You will need to advise us of which account numbers you wish to have access for by contacting the customer services on 0800 787 256 or you may contact us here.
If you have a login for multiple account numbers, you may select which account you wish to login under. If you want to switch between these accounts once logged in, you can do so by clicking on “My Ruralco” button and clicking “Select Account" and use the account selector to choose which Ruralco account you wish to view.
When you login to My Ruralco, go to the “My Dashboard” section under the “My Ruralco” button”.
You can download your electronic file by logging in to My Ruralco and clicking ”My Dashboard” on the statements sections on the left-hand side you can see all your monthly statements. Next, to each statement, you will see a CRS file that you can download and upload to CashManager.
Download the application for CashManager bank feeds here.
Download the application for Xero bank feeds here.
Farm Focus have some helpful information on their website here.
Please contact us on 0800 787 256 to speak to one of our customer services team.

 

Ruralco Charge Card

Please contact us as soon as possible on 0800 787 256. We will cancel your card immediately and order another card.
Please call us on 0800 787 256 to order a new card. If you require a card for another cardholder under your account, you will need to complete an application form and provide their AML information. Please contact us for the cardholder form.
  • You may be using an incorrect PIN number. If you are unsure of your PIN you will have to reset this by calling us on 0800 787 256 and asking to have your PIN reset.
  • If your card is damaged, please order a replacement card by calling us on 0800 787 256.
Ruralco can not advise you of your PIN number for Ruralco or Mobil cards. You can reset your Ruralco Card or Mobil card pin by calling us on 0800 787 256.

 

General

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We sure can, we do have an application process so to make an inquiry for sponsorship from us just fill out the sponsorship form in the following link here.
Account Selector