Ruralco Cards have been experiencing significant growth, and there has also been a lot of regulatory change across the financial services sector in recent years. To future-proof our business for further growth, and to ensure we can meet our customer needs, we need to upgrade the card system and make necessary changes to the products and processes. This is why we are creating the new Ruralco Credit Cards.

• Your new Ruralco Business Credit Card account will still give you regular discounts from businesses that accept your card;
• Copies of your receipts will still be included with the monthly account statement;
• If you're a Shareholder, your Member number will stay the same;
• Any annual account fee will remain the same.

• Flexible repayment options, so you can decide whether to pay the balance in full on the due date each month, or whether to pay another amount (provided it is at least the minimum requirement*);
• A credit limit will operate on the card account;
• Interest will be applied to any balance on the account where the balance is not paid in full each month*;
• It will be easier to shop online or over the phone at businesses where your card is accepted;
• You will be able to separate your business and personal spend by having a separate Ruralco Credit Card for your own personal use, which will also offer regular discounts;
• Your non-farming friends can now have their own Ruralco Credit Card, so spread the word!

*If you do not pay your balance in full each month, you may incur interest charges. If you only make the minimum payment each month, you will pay more in interest and it will take you longer to pay off the unpaid balance.

You'll be able to choose from a Ruralco Business Credit Card, for your farm or other business, or a Ruralco Credit Card, which you can use for personal spend.

The new cards will be available in late 2022. If you choose to change to one of the new cards, we'll be in touch with you before your card is sent to you.

We are contacting our existing cardholders with information to help them switch over to the new credit card using an easy step-by-step process. If you receive an email from us, please follow the instructions. At this time, your existing card won't be affected until the new card is sent to you and you have activated it, so you can carry on using your card as you normally do.

When you change to a new card, your next annual account charge will be waived. After that, your annual fee will be charged in accordance with the 'Standard Fees and Interest Table' within the Ruralco Credit Card Terms and Conditions and the Ruralco Business Credit Card Terms and Conditions.

Statements will continue to be sent to customers once a month, with all of the GST receipts included. There will be some changes to layout and information provided, for example a Total Amount Due and a Minimum Amount Due, as customers no longer need to pay the full balance each month. If you have a Ruralco Business Credit Card, your statement will continue to be sent at the end of the month. If you have a Ruralco Credit Card for personal spend, statements will be sent on the same date each month, but this may be a different date to when they are sent now. However full payment information, including how much you need to pay and the due date, will be clearly itemised so you will know what you are required to do.

In the past, Members could open sub accounts under their Member account for other people, or for other purposes. We are not offering sub accounts as part of our new credit card products, but sub account holders will have the opportunity to change to their own primary account. An alternative to sub accounts may be to apply for additional cards instead, for example for your employees. If you have your own sub account under your Member account, you can apply for a separate Ruralco Business Credit Card account to replace it. Any bulk fuel or energy payments through your Ruralco account won't be impacted when your card is changed.

When you change your existing Ruralco Card to a new Ruralco Credit Card, any any other cards under your account will also be transferred over to the new account and reissued. When the primary cardholder has activated the new account, any remaining green Ruralco Cards will be cancelled.

Once you have activated your new Ruralco Credit Card, we will cancel your old Card and any balance will be transferred to your new credit card. You will be required to pay the outstanding balance on your old Card as you would normally.

No, as you are required to pay your old Card in full by the due date, as you normally would. Any balances statemented and not paid in full by the due date will incur interest. If you have transactions on your old card that have not been statemented, these will transfer to the new card and appear on your new statement with a new due date.

Yes. If you experience trouble logging in, please call us. If you don't have a website login and would like one, please call us and we will help you set this up.

No, you can still have both cards. The Mobil Card and Ruralco Credit Cards have different functionality.

No, you won't be able to pay your Ruralco credit card balance using another credit card.

Anyone can apply for one of the new Ruralco credit card products. As part of the process we need to undertake credit and identification checks, and in some circumstances suitability and affordability assessments.

Yes. If you receive an email from us and choose to change to a Ruralco Business Credit Card, this will change over your existing Ruralco Card account. If you choose to change to a Ruralco Credit Card for personal use, this will be a new credit card application. You can choose to do both if you would like to have both card types.

Before we can approve a Ruralco Credit Card for personal use, we are required under CCCFA (Credit Contracts and Consumer Finance Act) regulation to assess each customer's suitability for this. We do this by reviewing your financial information and running an affordability check, based on your income and expenses. This will help us to determine the credit limit we can offer you on your new Ruralco Credit Card.

Credit Sense are a trusted partner who Ruralco are using to help with assessing customers' financial information. Customers will provide 12 months' worth of financial history, which Credit Sense pulls together into a summary report for Ruralco to review.

The easiest way is for our customers to provide access to their bank account via Credit Sense's website. This will require the customer to log in to their online banking, and Credit Sense can then extract the transaction information. This is very secure and safe, and your specific log in information is only used to access this information. Your details are permanently deleted from Credit Sense once that process is complete.

We understand that some customers have concerns about providing bank details through a third party website. Credit Sense has been providing this service in New Zealand for many years without any issues. Credit Sense helps consumers and businesses safely and easily share their information, and helps lenders to understand an applicant’s income and expenses, comply with CCCFA responsible lending obligations and process applications faster. Your bank is generally referring to not sharing online banking information with other people, rather than using secure services such as Credit Sense. If you are uncomfortable with this approach, we have another option, where you can provide us with original pdf copies of statements downloaded from all of your online accounts across all of the financial institutions you deal with, from the last 12 months. Please contact us if you would like to know more about this process.

Once we have reviewed the report from Credit Sense, we will determine if this is enough for us to set a credit limit for your new Ruralco Credit Card. If we have any questions or need anything else, we will contact you.

Yes.

Yes, but your account will need to be paid in full each month.

We have made it easier for businesses to accept the new Ruralco credit cards online. If a business accepts your card instore but you can't shop on their website, let us know and we'll get in touch with them. Find out where you can use your card.

No.

No, the Ruralco Credit Cards don't have a chip, so can't be used to make contactless purchases. You'll need to swipe your card through the EFTPOS terminal.

If you do not pay your balance in full each month, you may incur interest charges at the stated rate in the latest Terms and Conditions for the relevant card, available on our website. If you only make the minimum payment each month, you will pay more in interest and it will take you longer to pay off the unpaid balance.

If you are a business customer, we may assign a credit limit based on the type of business you are, or by assessing your financial information. If you are personal customer we review your bank statements and do a affordability assessment, in line with government regulations.

You are able to apply to increase your credit limit at any time. Please note, this will be subject to an affordability assessment and credit checks, and also a suitability assessment for personal credit cards.

You can decrease your credit limit at any time by letting us know what you would like to change this to. Please be aware that this does not guarantee that you will be approved for a higher limit again, if you wish to increase your limit at a later date.

Yes. Statements will look a bit different than they did for the old Ruralco Cards, as we are now offering flexible repayment options and different due dates.

No, not at the moment. We hope to offer this feature in the future.

You will incur a late payment fee and interest charges in accordance with the latest Terms and Conditions for the relevant card, available on our website.

You will not be able to go over your credit limit when you swipe your card through an EFTPOS terminal, so if the purchase exceeds your available limit, it will be declined. We will send you an SMS when you are within 80% of your credit limit, to minimise the potential for this to occur. However, there are some pre-defined circumstances that could cause you to go over your credit limit. If this happens and you are over your credit limit, you will not be able to purchase on your card until your total purchases are back within your credit limit. Any over limit amount is payable immediately.

Please refer to the latest Terms and Conditions for the relevant card, available on our website, for a list of fees that could be charged.

No. You can pay the minimum amount due or any amount over that, up to the full balance owing. However, if you do not pay your balance in full each month, you may incur interest charges at the stated rate in the Terms and Conditions for the relevant card, available on our website. If you only make the minimum payment each month, you will pay more in interest and it will take you longer to pay off the unpaid balance.

Existing direct debits will carry over to the new cards, and will be set up to pay the Total Amount Due. If you would like to change this to another amount, you can contact us.

Yes. Your credit limit is assigned to your account, not to each card.

Yes, all existing offers will be available to everyone with a Ruralco Business Credit Card or Ruralco Credit Card when they use this card to pay at participating fuel outlets. Offers are subject to change at any time without notice.

Your rebates are not affected by this change. If you are a shareholder with existing sub accounts, you will still receive rebates for the accounts after they are transferred from a sub account to a primary card account.

For existing accounts, previous sub account spend can cumulate with the Shareholder Account for the rebate calculation.

Please contact us to discuss a share transfer and how this can best work for you. Please note we will need to capture AML information for any person who controls or is authorised to act on the card account.

Your member number will remain the same, but going forward, you won't be able to use this to make a payment at any businesses that accept your card. Please ensure businesses are aware that you have a new card and that they will need the new 8 digit number shown on the back of your card.

You won't be able to use your 4-digit Membership number to make a payment any more, so instead you'll need to provide the 8-digit number on the back of your card. The contractor will include this on the invoice to us so that we can put the charge to your account and you will see it on your next statement.

To pay your outstanding credit card account balance, you can use any of the following options:

• Set up a Direct Debit using the Direct Debit Payment Application form here.
• Make an online bank transfer using our bank details as follows:
  1. Account Number: 02 0836 0088452 00
  2. Account Name: Ruralco NZ Limited
  3. Reference: Your account number as shown on your statement
• Cash or EFTPOS in one of our Ruralco retail stores

To see the details of the discounts you get when you shop with your Ruralco Credit Card, you need to be logged in to the Ruralco website. If you are a member and do not have a website login, please click here. Find out where you can use your card.

We have made it easier for businesses to accept the new Ruralco credit cards online. If a business accepts your card instore but you can't shop on their website, let us know and we'll get in touch with them. Find out where you can use your card.

No, your Ruralco credit card can only be used to shop with businesses who accept your card within New Zealand.

If your card is lost or stolen, let us know as soon as possible so we can arrange a replacement card. Your old card will be blocked, so no more purchases can be made. When your new card arrives, it will have a different card number to your old card, so you'll need to update any direct debits you have with businesses, for example subscription services.

If your card is damaged, let us know as soon as possible so we can arrange a replacement card. When your new card arrives, it will have the same number as your old card.

This could happen for several reasons:

1. If the place you are shopping at does not accept Ruralco Cards, your transaction won't go through. You can let us know, and we can work with that business to get them on board.
2. If your card is new, you will need to call us on 0800 787 256 to load a PIN before you can use it.
3. If your card is blocked, you won't be able to use it until it is unblocked or replaced. Call us on 0800 787 256 so we can help.
4. If the purchase will take you over your credit limit, it will be declined.

Some discounts are applied to your statement, not at point of sale when you pay. You can check your statement to see if the discount is showing there.

Yes.

Yes, when you log into the Ruralco website you can access your statements there.

If your statement preference is current set up as “To Email Statements” this will continue. If you would like to change your statement preference to receive these via email, please contact us on 0800 787 256.

The discount will show the same way that it does on current statements.

On your statement, "Ruralco Retail Transaction" represents any instore Ruralco purchases and any Electricity invoices. A single line on the Ruralco Credit Card Page summarises these transactions, and a separate sheet attached to the statement details the individual purchases.

If your opening balance was zero, and you have had no transactions, you will not receive a statement. If you had an opening balance and your only transaction was a payment, you will still receive a statement.

Yes. Statements will look a bit different for the new Ruralco credit cards, as there are now flexible repayment options and different due dates.