ruralco is an essential service


We can confirm that Ruralco has been identified as an essential service, so we are able to continue to support your farming business during the COVID-19 Alert Level 4.

However, the way we will be working with you will change, thank you in advance for your support and patience as we adapt our behaviours together. 

As your Co-operative, we are here with you through the years, we share the pain and the gain as we support each other and will continue to do so.

Right now we are all uncertain of how the coming weeks and months will unfold, however, we are a strong community and we know how to pull together so we will keep our chins up and do what we do best.

We are here to support you, to ensure your farming business can continue to operate through these challenging times.

Shop with Ruralco


Preferred methods of shopping:

SHOP ONLINE CONTACT US VISIT OUR STORES

If you cannot order online, by phone or email, you will still be able to come to the store, however we are operating under strict protocol, thank you for your cooperation as we do our best to assist you.

If you are unwell DO NOT visit our stores, you can order online, by phone or email and we will deliver to you contact-less.


Order online

Delivery

You will be sent a tracking number when the goods are distributed. We will do our best to get your order to you as soon as possible, we normally work within a 48hrs timeframe, however given the situation you may experience a delay in delivery, please be patient and bear with us as we do our best in these circumstances. All delivery will be contact-less.

Order by phone or email

Pick up instructions

We will let you know when your order is ready to be collected.

Buy instore

Ruralco Store Onsite Protocols:

  • Please read all signage upon entering our sites
  • Entrance to the store is limited to two customers at a time
  • Entrance is prohibited past a point
  • 2m rule between other customers applies
  • Payment through Ruralco account only, no cash, eftpos or credit cards will be accepted. If you wish to pay by credit card you can do so by shopping online.

FREQUENTLY ASKED QUESTIONS


Farm Supplies, Fertiliser Or Seed

You can call Ruralco on 0800 787 256, email us at ruralco@ruralco.co.nz or order online.
Our team will let you know when your order will be ready for contact-less collection, we will do our best to make these available within 48hrs however please bear with us as we may experience delays during this period, thank you for your patience.

If you have ordered in advance & a staff member has advised you that your items are ready for collection, you can drive to the store to collect your order.

For Ashburton, drive through Inwards Goods (entry from Burnett Street) to collect your order. A one vehicle at a time policy applies, so please be patient.

We will not be accepting cash, eftpos or credit cards instore, due to the contactless service we will only accept orders charged to your Ruralco account. If you want to pay via credit card, you can shop online.

You can also pay via your Ruralco account for online orders - you just have to be logged in.
Don’t have a login? Create one here.

If you cannot order online or on the phone or by email you will still be able to come to the store, however we are operating under strict protocols. Our team will help you from behind a 2m barrier for all of our protection. We will only serve 2 customers at a time and you must stay 2m away from other customers. Please be patient and follow the instructions provided by our signage and staff.

Thank you for your cooperation as we do our best to assist you.

If you are unwell DO NOT visit our stores, you can order online or by phone or email and we will deliver to you contact-less.

We will not be accepting any product returns during this period.
All three stores will be open 8am-5pm Monday to Friday only. The Ashburton Store will not be open on a Saturday morning during this lock down period.

 

Fuel & Energy

Our fuel suppliers are confident of continuity of their supply, at this stage there is no shortage of supply in NZ. Our suppliers have assured us that they have the resources in place to meet all on-farm deliveries so these will operate as normal. 
Our experts are here to help you through these difficult times and are available via phone or email to look after all your fuel, lubricant, fuel storage requirements and information.
Fuel stations are considered an essential service, you will still be able to fuel up at fuel stations throughout the country and pay via your Ruralco Card. Expect to see protocol changes, as implemented by the fuel company.
No, power is considered an essential service. Therefore your power will continue to be provided as normal.
Yes, if you are a Genesis energy customer, your LPG delivery will continue as normal. LPG deliveries are considered an essential service.

 

Other Services

Ag Recovery at our Ruralco sites at Ashburton or Rakaia will not operate during this period.

Our after-hours number (03 307 5100) is for emergencies only during this period, please respect this service. 
Yes, our office based teams are working hard (from home) to ensure we can still deliver our usual services such as statements. But please be patient as there may be a slight delay on your March statement.
We recommend you either make an internet payment or contact your bank and ask your bank to make a payment to us. We can not accept cash during this time. If your only payment option is via cheque, it will need to be posted to us.
If you have created a Ruralco login you can view all your statements online in “My Ruralco” the menu bar. If you do not have a Ruralco website login click here to create one.
We are NOT conducting any on-farm visits at this time. You can still speak to your account manager or any member of our team for assistance on the phone or by email. Find contact information here.

Managing stress & Anxiety during a crisis

We realise these are extremely stressful and anxious times and during a crisis such as this it is extremely important to look after the wellbeing of you, your families and your staff/colleagues.

Our training partners RedSeed have teamed up with clinical psychologist, Graeme Clarke, to create an online course which gives you tools to help manage stress and anxiety. You can access this free resource here.

ACCESS COURSE



 

 

 

 

  

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